TRACKER problem

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davieb
Joined: Sat 31 Dec, 2005 13:21
Posts: 173

  M coupe S50
Location: Kingsteignton

TRACKER problem

Post by davieb » Tue 13 Nov, 2018 12:44

HI
I'm talking about the firm called Tracker, selling tracker devices for many years.

When I bought my Z3MC in 2005, it was already fitted with a Tracker, so took over the cover and paid for lifetime cover (£325), for the duration of my ownership. 13 years on, I thought it might be worth checking with them as to whether it was still operational.

In an online chat, I was offered the opportunity to have someone come to me to check that it was still working and to change the battery. I then spoke to their tech team who started off by telling me that I would have to pay for the service call. It got worse - the unit in my car is obsolete and has been for ten years! If I want to continue with the facility, I'll have to buy a new unit (£300-odd, but "as you are a 'member' this will reduce to £100-odd") When I complained, I was told that '"it's in the terms and conditions..." I renewed it by email and didn't see any terms and conditions. At that point, I rang off.

Anyone else had issues with them? Anyone else got a Tracker and not realised this?

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Gazza
Site Admin
Joined: Tue 04 Oct, 2005 21:58
Posts: 9348

  M roadster S54
Location: Romford Essex

Re: TRACKER problem

Post by Gazza » Tue 13 Nov, 2018 18:03

I bought a car with a Tracker and was informed that I could carry on with the contract.

I was told the same as you, needs to be checked and at least battery replaced, cost would be near the cost of a new unit so I had a new unit fitted, like you I was told the old unit was obsolete, it was six years old :shock:

I needed the tracker to comply with my insurance so went ahead.


Recently someone mentioned a company called Back2You, a unit with SIM card that you can track yourself on your phone etc.

https://back2you.com/
Gazza

"Understeer is when you hit the wall with the front of the car, oversteer is when you hit the wall with the rear of the car. Horsepower is how fast you hit the wall and torque is how far you take the wall with you"

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davieb
Joined: Sat 31 Dec, 2005 13:21
Posts: 173

  M coupe S50
Location: Kingsteignton

Re: TRACKER problem

Post by davieb » Wed 14 Nov, 2018 09:26

Hi

Thanks for that. Occurs to me now that I could have been running the car for the last 10 years, uninsured, in the worst case scenario.

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